The following project summaries highlight examples of how Edizen helps government
agencies prepare for change, anticipate how change will affect people, provide planning and training
on the change curve, and communicate effectively through transition.
Mentoring for Optimum Performance
Goal: To help a major government agency optimize their workforce through mentor and protégé programs, executive coaching, and team building.
Services: Edizen analyzed surveys and conducted group sessions to evaluate the effectiveness and areas in need of improvement in the current performance management approach and pilot Mentor-Protégé Program.
Outcome: Edizen analyzed the data and provided short and long term recommendations regarding current organizational issues, and is currently providing customized programs to improve management and leadership competencies.
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The Human Side of Organizational Change
Goal: Create and staff the Transition Center of this major human services agency to work with employees
and managers affected by organizational restructuring and downsizing.
Services: Career transition workshops, one-on-one career coaching, job search help,
resume writing, KSA writing, preparing for interviews, & technology training. Services
for managers include change management workshops and coaching on how to navigate change.
Outcome: As a result of this project, the agency is able to successfully move through the changes
brought about by organizational restructuring and downsizing, while supporting the affected employees and managers.
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The Role of the Human Resource Advisor
During Organizational Restructuring
Goal: Increase the positive impact of Human Resource Advisors (HRAs) within a major human services agency during organizational restructuring and downsizing.
Services: An Edizen consultant conducted an in-depth assessment of the HRA role, including what
has worked well and what could make the HRA’s more effective. Consultants then conducted a customized team building session for HRA's.
Outcome: The consultant designed and delivered a comprehensive training program for all HRAs involved with organizational restructuring initiatives such has competitive sourcing.
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Helping Managers Lead in Times of Change
Goal: Assist managers in preparing for and leading their people through the changes
resulting from organizational restructuring and downsizing.
Services: Managers needed new knowledge and skills to successfully manage change. An Edizen
consultant conducted focus groups with key managers, provided a report of findings and designed three customized programs for managers who must lead during times of change.
Outcome: The agency has three comprehensive training programs including detailed facilitator guides, program outlines, and handouts to use now and in the future.
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Opening Lines of Communication and
Collaboration
Goal: Open lines of communication among two branches of a major government agency in order to improve collaboration and performance.
Services: An Edizen consultant worked closely with the client management team – which
consisted of two branches – each with very different responsibilities. We administered
a feedback survey to benchmark the opinions of the team and encouraged employees to contribute
to the process of discussing common concerns and problems.
Outcome: Meeting with the managers, Edizen helped identify areas that needed change
and conducted workshops to clarify the vision and mission, and discuss and resolve significant
barriers to improve performance. The simple act of opening lines of communication resulted
in the immediate benefits of increased commitment and service improvements.
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Preparing Employees for Life After the
Government
Goal: Prepare employees in three regions for job search and job transition following
a line of business restructuring in their finance division.
Services: Edizen provided career development workshops and career coaching
for employees in all three regions. An Edizen consultant made pre-workshop contact to
help customize the career workshop to meet participants’ needs.
Outcome: The workshops received very high ratings and participants subsequently signed
up for individual one-on-one career coaching sessions. The organization was able to help
their employees currently in transition, or soon to be in transition, to successfully move
forward with their careers and prepare themselves for change.
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Communicating Change Across 50 States
Goal: Help government employees (approximately 900) to implement their
new MEO (Most Efficient Organization) following a Competitive Sourcing Study.
Services: Edizen worked as a sub-contractor to Logistics Management Institute (LMI)
on this project. Edizen provided change management training for managers and supervisors
across the entire United States through the use of a state-of-the-art interactive on-line
meeting tool that allowed managers in all geographic locations to participate.
Outcome: Edizen provided training and answered managers’ questions,
in real time, on how to effectively navigate change themselves and then lead their people
through upcoming changes. The result was that the agency was able to provide in-depth,
just-in-time training for its managers who were responsible for implementing the new
work processes.
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